Frequently Asked Questions

We’re taking our cue from Broadway theaters, CDC Guidance, and best practices and safety protocols recommended in our industry. Currently we are requiring  masks for all audience and staff while inside the theater, unless you are eating or drinking. It’s a changing world, and we plan to change with it, so we will update our audience if these restrictions change.

If you don’t find the answers here, please call us at 585 374 9032.

Do I have to wear a mask?

We are requiring masks for all staff (except performers), patrons, and visitors while in the building unless you are eating or drinking. We continue to look to CDC and state health mandates for changes in guidance.

Can I sit with my friends?

Yes, you and your party can sit togerher. Your safety is our top priority. We will ask that you observe social distancing whenever  you can while in the theater.

What about the cookies? And wine!?!?

Not only are we bringing concessions back this summer, we’ll be opening our outdoor BVT Cafe on the front lawn before select performances. Enjoy a specialty coffee or special bakery treat before the show. Stay tuned for more details as summer approaches!

What if I'm not feeling well on a day I have tickets?

Please don’t attend if you aren’t feeling well. Stay home, take care of yourself, and keep the rest of our audience safe!

Can I get a refund?

If Covid-19 alters our season’s venue or performance schedule before the opening day of the summer season, you may request a refund for subscriptions or advance sale tickets. These refund requests must be be made before June 16, 2022. After that dates, if you cannot attend, or if a performance is changed or cancelled, you may exchange your ticket for another performance of the same show (pending availability).