Frequently Asked Questions

Stay tuned for updates about new safety policies for our indoor fall series,
coming soon.

If you don’t find the answers here, please call us at 585 374 9032.

Do I have to wear a mask?

We are requiring both proof of full vaccination and masks for entry to the building. We hope that once seated, you will be able to remove your mask, but we continue to look to CDC and state health mandates for changes in guidance.

Can I sit with my friends?

Your safety is our top priority. We will ask that you observe social distancing in the theater, and we will be reducing capacity somewhat to allow for more space between parties. If you are comfortable sitting next to those in your party, you can do so.

Do I have to show proof of vaccination to attend?

As is the case at Broadway theaters and other theaters across the country, we are requiring proof of vaccination to attend our indoor fall programming. This can be your valid vaccination card, a photo or photocopy of your card, or the NY Exclesior pass. we cannot offer refunds to those who purchase tickets but can not show proof of vaccination.

What about the cookies? And wine!?!?

Sorry to say, we won’t be selling concessions this season, so that patrons will not have to remove their masks during the performance to eat or drink –keeping us all safer. Bottled water will be available.

What if I'm not feeling well on a day I have tickets?

Please don’t attend if you aren’t feeling well. Stay home, take care of yourself, and keep the rest of our audience safe!

Can I get a refund?

If the event you hold a ticket for is cancelled, your ticket price will be refunded.